LiveChat Inc

🚧

Load Chat Widget

Before we can successfully add in our RAID cookie to your live chat we require that you have the live chat set up correctly on your website, if you require any help with installing the Live Chat please visit Live Chat Inc

Integrate your Live chat with Ruler Analytics, so you can track and attribute your new Chat leads in the Ruler dashboard.

<script>
function ruler_live_chat(){
  try{
    if(RulerAnalyticsVisitorId && LiveChatWidget){
      LiveChatWidget.call('update_session_variables', {
        raid: RulerAnalyticsVisitorId,
      });
    }
  }catch(a){
    setTimeout(function(){
      ruler_live_chat()
    },500)
  }
}
ruler_live_chat();
</script>

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NOTE

This may differ depending on your LiveChat Inc tag and licence.

Once this has been set up and the Ruler Analytics Visitor Id is pulling through, you will then need to enable Webhooks to send the live chats to Ruler Analytics.

Step Two - Create a new Chat Webhook

Within your Live chat tool go to Settings > Webhooks > Create a new webhook

Event - Chat ends
Data Ty[e - Select All
Target URL - Paste in your Webhook endpoint provided by Ruler Analytics

Press Add a Webhook to save.

Please ask your account manager for the Webhook endpoint to post your new chats to Ruler Analytics.

Any questions please let us know.