Onboarding & Support
| Standard Support | Enhanced Support | |
|---|---|---|
| Onboarding and Implementation | ||
| Dedicated Onboarding Solutions Engineer | ✔ | ✔ |
| Onboarding and Implementation Sessions | ✔ Up to 2 Hours | ✔ |
| Developer Support | ✔ additional fees may apply for more complex requirements | |
| Training and Education | ||
| Access to Self-guided training docs, videos and webinars | ✔ | ✔ |
| Post Onboarding Walkthrough Session | ✔ | ✔ |
| New Hire Training Calls | Self-guided Video Training Available | ✔ Up to 2 Quarterly |
| Daily Support | ||
| Call Support | ✔ | |
| In-app Live Chat Support | ✔ | ✔ |
| Email Support | ✔ | ✔ |
| Dedicated Account Manager | ✔ | ✔ |
| Support Time Response SLA | 2 Working Days | 1 Working Day |
| Account Manager Catch up Calls | Monthly |
How to get in touch
Feel free to leave us a message on our in-app live chat or drop us an email at [email protected] for any general support enquiries you may need assistance with. Alternatively you can reach out to your Account Manager for any account related questions.
Updated 4 months ago