Onboarding & Support

	Standard Support	Enhanced Support

Onboarding and Implementation
Dedicated Onboarding Solutions Engineer	✔	✔
Onboarding and Implementation Sessions	✔ Up to 2 Hours	✔
Developer Support		✔ additional fees may apply for more complex requirements

Training and Education
Access to Self-guided training docs, videos and webinars	✔	✔
Post Onboarding Walkthrough Session	✔	✔
New Hire Training Calls	Self-guided Video Training Available	✔ Up to 2 Quarterly

Daily Support
Call Support		✔
In-app Live Chat Support	✔	✔
Email Support	✔	✔
Dedicated Account Manager	✔	✔
Support Time Response SLA	2 Working Days	1 Working Day
Account Manager Catch up Calls		Monthly

How to get in touch

Feel free to leave us a message on our in-app live chat or drop us an email at [email protected] for any general support enquiries you may need assistance with. Alternatively you can reach out to your Account Manager for any account related questions.